
Frequently Asked Questions
OU Off Campus Housing Questions, Answered
Is parking available for residents at The Flats at Norman?
Yes, Flats at Norman offers surface parking and covered parking for our residents. Covered parking is first come, first serve at $50 per hour.
What is the application process like for The Flats at Norman?
Applying to The Flats at Norman is simple! You can apply online through our website or visit our leasing office. The process involves an application form, proof of enrollment or income (if applicable), and potentially a guarantor form.
Are utilities like internet and electricity included in the rent at The Flats at Norman?
The Flats at Norman charges monthly flat rates for internet, water, and pest control. Electricty is based on usage and split evenly among all roommates. All utilities can easily be paid with your rent in your Resident Portal.
Can I choose my own roommates at The Flats at Norman?
Yes! When applying at The Flats at Norman you can include the names and contact information for your preferred roommates directly in your application. Additionally, we utilize a roommate matching service that pairs you with others based on study habits, social preferences, and lifestyle compatibility.
How close is The Flats at Norman student housing to the main University of Oklahoma campus in Norman?
The Flats at Norman is ideally located for University of Oklahoma students! We are just a 15 minute walk from the edge of the OU campus and a 20 minute walk to the Gaylord Stadium right here in Norman.
What lease terms does The Flats at Norman offer? Are there options besides a full academic year?
The Flats at Norman offers 12-month leases from August to July each year to align perfectly with the full academic year.
How does The Flats at Norman handle package deliveries?
We ensure secure package handling for our residents at The Flats at Norman. We utilize secure electronic parcel lockers accessible 24/7 to our residents.
What do I need to do to prepare for move-in day at The Flats at Norman?
To ensure a smooth move-in, please make sure you have paid your full balance, signed all necessary documents, and bring a photo ID. About a month before your move-in date, our team will send an email with detailed move-in day instructions.
Is renter’s insurance required to live at The Flats at Norman?
For your protection, all residents are required to maintain an active renter’s insurance policy of $100,000 liability coverage. You are automatically opted in to Cardinal Protects Renters Insurance. If you would like to utilize your own Renters Insurance, please upload your policy to FOXEN.com before move-in day.
What is the neighborhood like around the community?
Our community is located in a vibrant and convenient neighborhood. The perfect balance between privacy and convenience, we are tucked away from busy streets while being steps away from OU campus, Gaylord Stadium, Walmart, and Classen Landing.
Is there public transportation easily accessible from The Flats at Norman?
Yes, The Flats at Norman is 1 mile away from the Norman Public Transit Lindsay/Delaware Ln bus stop. making it easy to get around Norman and to campus without a car. Additionally, The Flats at Norman utilizes a shuttle service free for all residents! The shuttle drives from The Flats at Norman to the Lloyd Noble Center every 15 minutes where riders can use the free campus shuttles to get from Lloyd Noble to the center of campus. The Flats at Norman shuttle runs Monday-Friday, 7am-7pm.
Is The Flats at Norman located near the University of Oklahoma library or other good study spots?
Yes, finding a quiet place to study right at home! The Flats at Norman has a 24/7 study room in our Clubhouse. Here you can work in peace just steps away from your front door. Utilize free black and white printing, computers, and TVs for group study. The Flats at Norman is also just a short walk to Rooted Cafe’s study-friendly environment.
Are there any student-specific leasing options, like a guarantor or parental co-signer?
Yes, The Flats at Norman welcomes guarantors for applicants who may not meet the income requirements on their own. The guarantor must meet the income of 3x the monthly rent, 600+ credit score, an SSN, and complete a separate application.
Is The Flats at Norman a pet-friendly community?
Yes, we are a pet-friendly community that happily welcomes your furry friend to join our residents. Our policy includes a non-refundable pet fee of $400 and a monthly pet rent of $45.
How accessible are natural attractions and outdoor parks from The Flats at Norman?
The Flats at Norman is conveniently located within a 20 minute walk of renowned upstate natural parks like Reaves Park and Brandt Park. Residents can easily explore scenic walking and biking trails, athletic fields, and outdoor recreation areas surrounding Norman.
What are the shuttle hours and drop-off/pickup locations?
The Flats at Norman utilizes a shuttle service free for all residents! The shuttle drives from The Flats at Norman to the Lloyd Noble Center every 15 minutes where riders can use the free campus shuttles to get from Lloyd Noble to the center of campus. The Flats at Norman shuttle runs Monday-Friday, 7am-7pm.
What is the policy on cancelling my lease if I choose to in the future?
Our reletting process allows you to no longer have responsibility or any obligation for your apartment. This process requires you to find someone to take over your space who will complete an application, sign a lease, and qualify. You must pay a $350 reletting fee and sign the proper relet documents before The Flats at Norman will finalize this process. Please note that all relets must be communicated with The Flats at Norman as subleasing is strictly prohibited.
What is the pet policy?
The Flats at Norman is a pet-friendly community that welcomes pets of all kinds as long as they are properly registered and do not pose a threat or cause harm to the community. We require a $400 one-time, non-refundable pet fee and $45 monthly pet rent. Any fees and charges will be waived ESA and Service Animals as long as they are properly documented through a Reasonable Accommodations/Modifications Verification Form.
What if I don’t get along with my roommates?
While The Flats at Norman does our best to pair you with the best roommate possible, we do understand the conflict may arise between roommates. We encourage you to try and work with each other on creating a solution that works for everyone in your apartment. If you feel that issues need to be escalated, please communicate your grievances with the front office and we can do everything we can to facilitate.
What does maintenance turnaround time look like?
We strive for a work order turnaround time of 24-48 hours. Some work orders require ordering parts or hiring external vendors which may increase completion time. We work to ensure that every work order is properly completed in a timely manner.



